The player from Germany is dissatisfied with the casino’s RTP (Return to Player). Unfortunately, the player didn't provide any evidence that would support his claims, therefore we were forced to reject this complaint.
Interwetten Casino - Player complains that he didn’t win anything.
Amount: €1,000
Interwetten Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Insufficient evidence from player
REJECTED
Case summary
2 years ago
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2 years ago
Translation
Despite repeated high deposits of several hundred euros per day at the Interwetten Casino, I was not able to make any substantial profits. The machines (or my account) appear to have been manipulated. Free spins were only triggered in very rare cases and once you had a "win" of €20, it was successively played down to €0. I am very experienced in the online casino world and I have never come across a casino that offers such low odds. RTP is deliberately, manipulatively bypassed here. I usually play with the same strategy and can therefore classify the "behaviour" of the Interwetten machines well.
Automatic translation:
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2 years ago
Dear Dirk,
Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP):
https://casino.guru/learn-about-games-of-chance-rtp-variance
If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else I could do for you regarding your complaint.
Best regards,
Kristina
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2 years ago
Dear Dirk,
We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.
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2 years ago
Translation
I don't see any form of good or bad luck at Interwetten. The slots are definitely manipulated, or no longer pay out any winnings with my account. There is definitely manipulation. That's why I recommend putting Interwetten on the blacklist.
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2 years ago
Please understand, that it is very difficult for us to proceed with this case without supporting evidence. We would like to help you, but it’s impossible for us at this time. Please, if you come across any kind of proof, do not hesitate to contact us and we can reopen this complaint anytime.
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