The player from Germany is dissatisfied with the casino’s RTP (Return to Player). We rejected the complaint because the player didn't respond to our messages and questions.
Interwetten Casino - Player complains that he didn’t win anything.
Amount: €800
Interwetten Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
3 years ago
Public
Public
3 years ago
Translation
Last night a trojan was installed on my computer unnoticed, which probably hindered or disturbed the gameplay. The slots ran very irregularly, a few times they did not stop or the connection was suddenly interrupted or denied.
With a bet of 800 euros, an rtp of almost 20 percent is based on the Sunmaker Casino, similar problems occurred here were a fabulous 4 spins payout from 100 spins and no, there were no free spins. When asked to the casino, I was told that they would have nothing to do and that is a game of chance but 4 out of 100 doesn't sound like luck anymore. The fact that this inconvenience arose due to cybercrime and that gambled money is not discussed here was just ignored.
I hope there is still humanity out there
Automatic translation:
Public
Public
3 years ago
Dear Gökay,
Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.
If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.
Best regards,
Petronela
Public
Public
3 years ago
Translation
That is not the only problem. Interwetten does not list orxy gaming as an approved games provider under its Mga lizemz and offers gamomat games to this orxy gaming group.
Automatic translation:
Public
Public
3 years ago
Could you please elaborate on how you wish this issue to be resolved? Thank you very much.
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