Interwetten Casino GR - The player's account is blocked.

It's been a month now and the account is under control. After I won in fruits and a bet, they blocked me and while I was being identified, they suddenly asked for extras. I sent them everything, including a selfie, so they could see that it's me. Unfortunately, it's been a month now and I'm asking for an answer what is happening and why is it taking so long and the answer is the same. you will be informed when we have someone newer. it is understood that they should check but not a month. i.e. I won once and they have taken it sour for me

Hello tasgiot ,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Interwetten Casino GR. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick

The account was closed on 15/5, my account was fully identified, I have made 2 withdrawals. When I won the amount of 4000 and requested a withdrawal, they closed my account and asked me to move the account. Since then, I have spoken on the phone and chat 10 times the answer is the same. you will be informed by email as soon as the account is activated.

I should note that I once again sent an identity card, proof of residence, bank transfer and a selfie. While they have accepted them, my bank account remains under control.

The last time I spoke was 16/6, and I informed them that I will file a complaint if I don't get an answer.

I'VE BEEN WAITING ALL WEEK FOR YOUR ANSWER. OBVIOUSLY YOU HAVE NOT ACCOMPLISHED SOMETHING

Hello tasgiot,

As you might see, each side of the complaint has 7 days to respond. Can you please clarify whether you played casino games or sports betting? Is it possible to forward all the communication between you and the casino to nikolas.b@casino.guru?

I wrote it to you in my first message. k slots k bet

I have not kept copies

Hello tasgiot,

Do I understand it correctly that there is zero conversation between you and the casino saved so basically there is no evidence at all? Please understand that we can't just contact the casino without any additional information as they must have inform you about the account closure prior to it with a reasoning.

Also if you did play sports betting, and the casino is checking your account due it, unfortunately won't be able to proceed in the complaint as we deal only with casino related issues.

Please try to check for any kind of conversation with the casino and forward it to nikolas.b@casino.guru as currently we have nothing to confront the casino with.

Dear tasgiot,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.