HomeComplaintsInterwetten Casino ES - Player complains that he didn’t receive any bonus.

Interwetten Casino ES - Player complains that he didn’t receive any bonus.

Amount: €320

Interwetten Casino ES
Safety Index:High
Submitted: 07 Oct 2020 | Case closed : 22 Oct 2020
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

4 years ago

The player from Spain is highly dissatisfied with promotional offers. We rejected the complaint because the player didn't respond to our messages and questions.

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4 years ago

Wrost casino i ever see, i have 10 sesions in with 320 € lose, i buy a lot of bonuses becouse i play more than 1000 hands there and never give me a bonus so you need to buy it if you want a bonus and just 1 fukng time give me my money back for bonus buy, i never see a wrost canino. sry

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4 years ago

Dear Cristian,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you communicated possibility to receive any bonus prior to depositing funds into your account?

Meanwhile, please understand, that we can’t penalize the casino for not giving you a bonus automatically.

Thank you in advance for your reply and I hope we will be able to help you as soon as possible.

Best regards,

Petronela

 

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4 years ago

Dear Cristian,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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4 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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