The player from Germany had made a withdrawal of 500€ from Instantcasino on February 1, 2025, which was marked as paid on February 4, but he had not received the funds. Despite checking with his bank, the player could not locate the amount, and Instantcasino denied responsibility, claiming the payment had been completed. The issue was resolved when the funds were credited back to his account, and a subsequent withdrawal of 500€ was successfully transferred to his bank account within minutes. The complaint was marked as resolved in the system.
Instant Casino - Player’s withdrawal has been delayed.
Amount: €500
Instant Casino
Safety Index:Below averageSafety Index
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6.0
Instant Casino has a Safety Index of 6, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 month ago
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1 month ago
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Hello, I made a withdrawal of 500€ at Instantcasino on 1.2.2025,
the transaction id is: 2695163d-e1e5-4856-9ca5-4b686e008c9a
According to instantcasino, the amount was set to paid on February 4, 2025, but I didn't receive anything. Even consulting the bank didn't produce any results! Withdrawals that were made before that were also properly posted to my savings bank account. Instantcasino now denies any responsibility and says the amount was paid and they can no longer tax the rest! What should I do? Thanks in advance for the help.
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1 month ago
Hello Painshow85,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Instant Casino. Please allow me to ask you a few more question before we would move forward.
- Could you please advise if your account is already verified and if yes, since when exactly?
- Did you accumulate your winnings with real money or did you use a bonus?
- When was the last time you spoke to the casino and what was it about?
Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.
Looking forward to your answer.
Regards,
Nick
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1 month ago
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Hello and thank you for the quick help!
Yes, my account has been verified for about a month, immediately after my first registration and deposit. I never play with a bonus, only with real money.
I had already made 2 withdrawals of 130 and 160€ which arrived in my account 2 days later.
The day before yesterday, as I already told them, was the last time I had contact with them, and they took no responsibility for the money being taken out. I then sent my transactions from the Sparkasse to Instantcasino as a PDF so that they could see that nothing had been received, and yet they still claim that it is not in their hands.
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1 month ago
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I wrote to support again and after asking them to send me my bank transactions in PDF format, which I did immediately, I was told that they were only screenshots and would not be accepted!
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1 month ago
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Meanwhile my account at Instantcasino has been "closed"!
I can't get in anymore! My account activity as a PDF was not recognized by support. What should I do now?
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1 month ago
Hello Painshow85,
Before we would try to get in touch with the casino, please forward the communication between you and Instant Casino regarding the blocked account and the delayed payment to nikolas.b@casino.guru for further review.
Awaiting your response.
Regards,
Nick
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1 month ago
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The matter was resolved. Apparently the money was returned and credited to my account. However, I tried again to transfer €500 to my account and it took less than 5 minutes and it was in my bank account.
thanks for the help anyway! Really great of you
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1 month ago
Dear Painshow85,
I’m really pleased to hear that your issue has been resolved. I'll go ahead and mark your complaint as 'resolved' in our system. Thank you for confirming the outcome. If you ever face any challenges with this or any other casino in the future, please don’t hesitate to reach out to our Complaint Resolution Center. We’re always here for you.
As you know, our services are completely free, and we don’t accept any gratuities. But if you could spare a moment to share your experience with our services on Trustpilot, it would mean a lot to me. Here’s the link: https://www.trustpilot.com/evaluate/casino.guru. Your honest review and any suggestions for how we can improve would be incredibly valuable, not just for us, but also for others who might need help with online casino-related issues.
Thank you so much for your time.
Best regards,
Casino.Guru
