Instant Casino - Player's winnings are confiscated and account is closed.

Avoid Instant Casino: Unethical Practices, Account Closures, and Fund Misappropriation

My experience with Instant Casino has been nothing short of a nightmare. This platform has demonstrated blatant disregard for its players' rights, engaging in unethical and potentially unlawful practices that should serve as a warning to anyone considering playing here.

Here’s what happened:

1. Misappropriation of Funds:

Instant Casino unlawfully confiscated €6,000 of my winnings after I complied with every verification requirement they imposed. I provided extensive documentation, including bank statements and identification, only for my account to be repeatedly closed without explanation. They took my funds without any justification, violating basic consumer rights.

2. Repeated Account Closures:

My account was reopened after an earlier unjust closure, only for the same to happen again after attempting to withdraw my winnings. This is clearly a calculated move to delay or deny legitimate withdrawals.

3. Unresponsive and Disrespectful Support:

After multiple emails seeking clarification, their customer service has refused to respond. This level of non-communication is unacceptable for any business, let alone a licensed online casino.

4. Potential Regulatory Violations:

Their behavior contravenes consumer protection laws under the Interstate Treaty on Gambling (Glücksspielstaatsvertrag), which mandates fair and transparent gambling practices.

The refusal to honor withdrawals appears to breach Anti-Money Laundering (AML) regulations, which require transparent and verifiable payment transactions.

5. Dubious Licensing Standards:

Instant Casino is licensed under Simba N.V. in Curaçao, but it operates with little oversight, exploiting players without fear of consequences. Their licensing body, Curacao eGaming, must investigate this misconduct immediately.

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Why This Should Matter to You:

Your deposits are at risk of being stolen under the guise of "verification issues."

Withdrawal delays or outright denials are commonplace, based on my experience.

The lack of regulatory compliance could result in sudden shutdowns, leaving all players without access to their funds.

I have already begun filing complaints with German regulatory authorities, Curacao eGaming, and other international bodies to ensure this casino is held accountable. I will also be taking legal action to recover my funds and expose these unethical practices across trusted forums like AskGamblers, CasinoGuru, and Trustpilot, as well as social media platforms.

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My Advice:

Avoid Instant Casino at all costs. There are countless reputable casinos that value their players and operate transparently. Instant Casino is not one of them. Don’t let them exploit you the way they have exploited me and other.

Hello Thanitaplaipool,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Instant Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• Was the $6000 accumulated by bonus or real money?
• Is your account currently active?
• When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick