Inmerion Casino - Player's winnings were erased due to a system refresh.

Not really interested in writting negative reviews, but got a max win on wild cash - bggaming slot in this website, the slot just instantly refreshed and after 1 month of the first complaint they say im lying 🙂

Dear luytennn,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any supporting evidence, such as screenshots or videos, possibly your game history with the exact time of the incident along with any relevant communication to veronika.l@casino.guru? Have you stopped playing right after the incident?

Meanwhile, please check our article explaining "How slot machines are programmed" and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way.

Please understand that without any supporting evidence, we can’t proceed further with this case as it would be close to impossible to confront the casino.

Looking forward to hearing from you. Thank you in advance for your understanding.

Best regards,

Veronika

Before everything i would like to thank you for the time and response. I am not interested in money from this website, it just appeared to me soooooooooo shady i needed to give my opinion. I started with 30$ free deposit bonus they offer. I cannot give u such things because I already deleted my account as soon as they responded "No" to my dispute. What I can tell you is they pretend like they dont know my case until i remind them and they deleted the transcription of the messages from my point of view. The last message they sent me said that the process was done, they talked to the Slot Provider "BGAMING", and the official response from their side was that my final session was 8$. This answer. Not more, not less.And probably they only responded because I make sure to atleast once a week talk to support with them. My name is Luytennn in their site. You dont need to dispute, as I said, just wanted to make sure i dont need or want any money from their site, just found the site incredibly fishy and as a casino guru user wanted to """"help""""" if that's even something I've just done. Thank you have great day and again thank you for the time disposed with me.

veronika.l@casino.guru also, just for "fun" i asked them for the transcription of the first messages on support chat which have the exact hour + response and they will send me in couple days. Thank u again casino guru

Dear luytenn and Casino Guru!

Thank you for bringing attention to this matter.

On January 7th, the client "luytennn" brought to our attention a discrepancy concerning missing winnings in the Wild Cash slot game. The client asserted that a winning amount of x999 was not credited to their account. Subsequently, we initiated a request with the game provider to conduct an investigation into the gaming session in question.

We have recently received a response from the game provider, indicating that, based on their assessment, the win amount for the specified round is $0.70. A screenshot of this response has been forwarded to veronika.l@casino.guru for further review.

If you require any additional information or clarification, please do not hesitate to contact us.

Respectfully,

Inmerion Casino Representative

Thank you, dear Inmerion Casino representative, for getting in touch with us.

Dear luytenn, from the data we obtained, the game provider confirmed that your win was $0.70. Since there is no other record of your alleged win, I am afraid we have to reject your complaint.

Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.