Inmerion Casino Review

The player from Germany, after registering and achieving a large win, faced delayed withdrawal. The casino, which advertised quick withdrawals and no KYC checks, requested documents for verification and subsequently cancelled the player's withdrawal. The player claimed this was an intentional act by the casino to make him lose his winnings. He also claimed that the casino's advertising of 'NO KYC' was misleading. The casino responded by stating that they had the right to carry out additional KYC procedures for any withdrawal and that the player's game session was under review due to unusual activity. The player then gambled away all his winnings and threatened legal action against the casino. We concluded that the player was responsible for his account and wagers, and his impatience led to the loss of his winnings. The complaint was thus rejected.

The player from the United Kingdom reports that his account has been suspended and winnings confiscated due to alleged "Opposite betting and potential Cashback abuse," which he denies. He notes that his winnings came mostly from playing Crazy Time and has difficulty understanding how he could engage in opposite betting with this game.

The player from Portugal had claimed that he had won a slot game at the online casino, but the system had refreshed and erased his winnings. However, he was unable to provide any supporting evidence as he had deleted his account after the casino had dismissed his complaint. The casino, upon investigation with the game provider, confirmed that the player's win was only $0.70. Based on this information, we had to reject the player's complaint due to lack of evidence supporting his claim.

The player from Romania had made a withdrawal after two deposits, but the withdrawal was cancelled 12 hours later. The casino had requested KYC documents. The player had provided all the necessary documents. The casino had confirmed that the documents were reviewed and approved, but the game session was forwarded to the game provider for further examination, which could have taken up to 14 days. However, the player later requested to close his account, and the casino complied. The player did not respond to our messages, therefore we had to reject the complaint due to lack of further information.

The player from Russia had been waiting for a withdrawal for 5 days and also reported that his bonuses disappeared on Pragmatic Play. He was unable to get sufficient information regarding his withdrawal and lost bonuses from the casino. Despite the player's claim that he hadn't engaged in sports betting during this time, the casino explained that his account was closed due to fraudulent activities detected by their sports provider. Although the player's balance was capped after casino activities, the initial problem occurred during sports betting, which fell outside our jurisdiction. Consequently, we had to reject the complaint, though we offered to contact the casino for more information.

The player from Hungary had requested a withdrawal of $5240 over a month ago. Despite Inmerion being a "No KYC" casino, the player had submitted the necessary documents for the KYC process. However, the player had experienced a 30-day delay with no specific answers or updates. Upon contacting the Complaints Team, they had reached out to Inmerion Casino for clarification. The casino had acknowledged the delay, attributing it to issues with their provider and had promised a prompt resolution. After 43 days since the initiation of the KYC process, the player confirmed that his KYC had been approved and he was able to withdraw his balance, thereby resolving the issue.

The player from Portugal had been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hadn't been received at that time. Despite this, the player had been advised by the Complaints Team to be patient and wait at least 14 days after requesting their withdrawals before submitting a complaint. The player later confirmed that they had received both of their withdrawals. The issue was then marked as resolved by the Complaints Team.

The player from Pennsylvania had complained about a delayed withdrawal of 10372.08 USD in Bitcoin from Inmerion Casino. Despite having sent KYC documents and being verified, the casino had cited that they were waiting to hear back from the provider. The casino later revealed that the player's account had violated their geo-restrictions policy, as the player resided in the US, a restricted country. Despite our argument that the casino should have prevented the player from registering in the first place, the casino insisted on adhering to their Terms and Conditions. The casino had agreed to refund the player's original deposits and claimed to have done so. However, the player did not confirm receipt of the refund, and we were unable to investigate further due to lack of response from the player. The complaint was therefore rejected.