iNetBet Casino - Player's winnings not credited after free spins.

They claim that they have transferred the money to my account, but I have not received it after completing the free spins.

I won 75 spins that gave 61kr on 25/6 and 100 spins that gave 90 kr.

I have never received the winnings because my account balance was the same before and after the spins on both days...

This means they have not credited the wins from my spins.

Casino

pragmatic_free_spins

2024-06-26 04:33:39

100 Free Spins Bonus

Completed

Campaign: SCRATCH AND WIN EURO 2024

Casino

pragmatic_free_spins

2024-06-25 14:34:46

75 Free Spins Bonus

Completed

Campaign: SCRATCH AND WIN EURO 2024

Dear moralensvogter,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with iNetBet Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Were the free spins added to your account in the form of a bonus with a wagering requirement?
• Could you please explain how the casino indicated the funds were credited to your withdrawable balance?
• Have you contacted the casino regarding the issue? What response have you received?
• Could you please share your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

funny enough that as recently as today I played 50 spins on that bonus and I didn't receive my win there either

!!!

no, without having to play for DKK 70, you can also scratch and win up to 100 free spins without playing through

can't add the pictures here

but I can promise you that I haven't gotten a ***...

Funnily enough, my account is still only DKK 1 today after I have played 50 free spins as well

If there is any evidence that would support your case, feel free to send it to my email at tomas@casino.guru

Send the screenshots you are referring to along with the communication you had with the casino when attempting to resolve the issue.

I'll wait for your response.

Dear moralensvogter,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.