The player from Denmark claimed their winnings from free spins, totaling 151 kr, had not been credited to their account despite the casino indicating that the transfers were completed. We requested additional information and evidence from the player to investigate the issue. However, the player did not respond to our messages and questions. Consequently, the complaint was rejected due to insufficient information.
iNetBet Casino - Player's winnings not credited after free spins.
Amount: 151 kr.
iNetBet Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 month ago
Public
Public
2 months ago
Translation
They claim that they have transferred the money to my account, but I have not received it after completing the free spins.
I won 75 spins that gave 61kr on 25/6 and 100 spins that gave 90 kr.
I have never received the winnings because my account balance was the same before and after the spins on both days...
This means they have not credited the wins from my spins.
Casino
pragmatic_free_spins
2024-06-26 04:33:39
100 Free Spins Bonus
Completed
Campaign: SCRATCH AND WIN EURO 2024
Casino
pragmatic_free_spins
2024-06-25 14:34:46
75 Free Spins Bonus
Completed
Campaign: SCRATCH AND WIN EURO 2024
Automatic translation:
Public
Public
2 months ago
Dear moralensvogter,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with iNetBet Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
- Were the free spins added to your account in the form of a bonus with a wagering requirement?
- Could you please explain how the casino indicated the funds were credited to your withdrawable balance?
- Have you contacted the casino regarding the issue? What response have you received?
- Could you please share your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
Public
Public
2 months ago
Translation
funny enough that as recently as today I played 50 spins on that bonus and I didn't receive my win there either
!!!
no, without having to play for DKK 70, you can also scratch and win up to 100 free spins without playing through
Edited
Automatic translation:
Public
Public
2 months ago
Translation
can't add the pictures here
but I can promise you that I haven't gotten a ***...
Funnily enough, my account is still only DKK 1 today after I have played 50 free spins as well
Edited by a Casino Guru admin
Automatic translation:
Public
Public
2 months ago
If there is any evidence that would support your case, feel free to send it to my email at tomas@casino.guru
Send the screenshots you are referring to along with the communication you had with the casino when attempting to resolve the issue.
I'll wait for your response.
