The player from India deposited 5000 INR using UPI QR through S88 Pay, but the funds were not credited to his Indibet account. We advised the player to contact the payment provider, as the issue was not entirely within the casino's control. The player later confirmed that the funds had been successfully credited to his account. The complaint was marked as resolved.
Indibet Casino - Player’s deposit not credited.
Amount: 5,000 INR
Indibet Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 months ago
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4 months ago
Dear princeranjan,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate but bear in mind that it’s a complicated process that might take approximately one month. In these cases, the casino usually has its hands tied. I would also strongly recommend against depositing any more funds until the issue is resolved.
If the money got lost during the transaction, it will take some time before it’ll be credited to your casino account.
I’m sorry we couldn’t be of much help now. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.
Best regards,
Tomas
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4 months ago
But on their site it is clearly mentioned that funds will be added in 24 hours maximum .
That's why i have raised complaint here.
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4 months ago
I fully understand your frustration, princeranjan. As I mentioned earlier, it may take some time for the funds to be located and refunded to your bank account or credited to your casino account. As the matter is not entirely in the hands of the casino, I will set the timer for an additional 20 days to allow the transaction one full month to clear. If there’s no development by then, we will intervene. Let’s stay positive and hope for some good news regarding your deposited funds. Thank you in advance for your patience and understanding.
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4 months ago
I have received the funds in my account today.
Thanks casinoguru for giving your precious time.
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3 months ago
Dear princeranjan,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Tomas
Casino.Guru
