The player from Hamburg took advantage of a 100 percent bonus and met the wagering requirements, resulting in winnings of 1,067 euros. However, the casino automatically reduced the payout to 100 euros, confiscating 967 euros of his winnings.
Impressario Casino - Player's winnings have been confiscated.
Amount: €1,070
Impressario Casino
Safety Index:Fresh casinoSafety Index
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7.2
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
yesterday
Public
Public
2 days ago
Translation
I took advantage of the so-called *wager sawing* 100 percent bonus at this casino. The terms and conditions state that there is no maximum win limit. I deposited 50 euros and ended up with 1,067 euros after meeting the wagering requirements. However, my winnings were automatically reduced to 100 euros. This means 967 euros of my real money winnings were confiscated.
Automatic translation:
Public
Public
yesterday
Dear blablabla,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please clarify how much money you deposited in order to activate this bonus?
- Have you tried contacting the casino regarding this issue? Please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
Public
Public
yesterday
Translation
Hi, I complained to the casino and they acknowledged the ambiguity and their terms and conditions and credited me back the entire winnings of 1067 as a gesture of goodwill. So the complaint can be considered resolved 🙂
Automatic translation:
Public
Public
yesterday
Dear blablabla,
We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
Thank you in advance for your time.
Best regards,
Kristina
Casino.Guru
