Impressario Casino - Pelaajan voitot on takavarikoitu.

I took advantage of the so-called *wager sawing* 100 percent bonus at this casino. The terms and conditions state that there is no maximum win limit. I deposited 50 euros and ended up with 1,067 euros after meeting the wagering requirements. However, my winnings were automatically reduced to 100 euros. This means 967 euros of my real money winnings were confiscated.

Ich habe bei diesem Casino den sogenannten *wager sawing* 100 Prozent Bonus in Anspruch genommen. In den AGB steht, dass es hier kein maximales Gewinnlimit gibt. Ich 50 Euro eingezahlt und am Ende des Umsetzens 1067 Euro gehabt. Allerdings wurde mein Gewinn automatisch sofort auf 100 Euro reduziert. Mir wurden somit 967 Euro von meinem Echtgeldgewinn konfisziert.

Dear blablabla,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Could you please clarify how much money you deposited in order to activate this bonus?
• Have you tried contacting the casino regarding this issue? Please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Hi, I complained to the casino and they acknowledged the ambiguity and their terms and conditions and credited me back the entire winnings of 1067 as a gesture of goodwill. So the complaint can be considered resolved 🙂

Hi, ich habe mich beim Casino beschwert und sie haben die Zweideutigkeit und ihren AGB anerkannt und mir aus Kulanz den gesamten Gewinn von 1067 wieder gutgeschrieben. Somit kann die Beschwerde als gelöst angesehen werden 🙂

Dear blablabla,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help. 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Kristina

Casino.Guru