Immerion Casino - Player’s account closure request is ignored.

Dear Casino Guru!

last time I reported this casino to you that it was operating without an official license

then you rejected my complaint,and you mentioned that you don't deal with such matters. and you can't help me!I'm here for a completely different matter i hope can help me now!

I have requested to close my account several times. at Immerion Casino.but unfortunately he did not support my request. neither in chat nor on email.I think it's the casino's fault that I had more deposits after requests to close my account

I would like to use the help of Casino Guru.I can send a picture showing that I have requested to close my account several times

but the casino blocks her from the chat room and does not respond to emails either.I want a refund from the casino. because I requested to close my account several times,unfortunately the casino does not deal with me!Telegram and email still send me the promotion.

yes, it is my responsibility to decide whether to pay or not.

but I think that the casino's fault is that I asked to close my account several times and the casino offers a bonus. please STAY HERE iMRENE.. Dear immerion why i need stay it? are you unfair me. you mixed me the hallowin bonus. and my frist withdraw 13 day after send me.. and i played back more 1000 dollars, for i wait the withdraw. and your lot game frozen and lag.

dear Immerion, I asked you several times in chat, I also asked you by email please close my account. you know that i like you.becuse i have max win your Casino!

devote more energy and attention to the requests of the players.

I requested the closure of my account. but you offer a bonus for staying.

I informed you by email that I still want to close the account after using the bonus!

I want a refund, since it's your fault that you didn't comply with my request. and this you know. i asked my account close so many times.

Dear Casino Guru I hope Can help me?!

.

Dear noni0706,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. First, I’d like to explain to you what the difference is between closing the account and self-exclusion:

Closing an account is simple and has almost no impact - the player can reopen the account anytime, and the casino has no obligation to the player. Bonuses can be offered to keep the player.

On the other hand, self-exclusion does. If a player successfully makes a self-exclusion the casino agrees not to open this account or if yes only under particular circumstances (after the cooling off period and this cannot be done for players who are addicted/with gambling problems). If a casino fails to prevent gambling-addicted players from depositing, only then can we consider a refund as an option.

Could you please specify the reason for closing your account? Please forward me the account closure requests that you sent to the casino. My email address is kristina.s@casino.guru.

Thank you very much in advance.

Best regards,

Kristina

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

Dear Kristina!

Do you think it is normal that I have asked the Casino to close my account several times since September?I entered the chat at least 50 times and asked her to close the account

are you saying the casino is rigth?

I definitely want my payments back. because it is the casino's fault that more requests are made.

Sept. 19. I want the entire payment back.

chat has been saying for months now that the request is in progress to management

several months have passed since then and I have had 18 successful new payments,

but the promotions will continue to come via email, telegram and more

you can't help me with this?

I argue with the casino at least 50 times

please close my account.I keep getting the answer that the management will reply by email

several months have passed since then

but not happends nothing.. my account still opened. and i can deposit.

the casino states that the request must be sent by email. I sent several requests. by email and chatshe hasn't closed the account since September

you can't help me with this?

I will send another photo if necessary

I told the casino that I reported it to the guru and the authorities.I attached the pictures to him and he blocked the account immediately. and chat too.

but he did not return my money. then I will be forced to involve the authorities in this. or can the guru help me?

I wanted to close the account for several reasons

on September 19, I had a $350 payment that I withdrew and played with

but the casino then had a server error that caused the site to not work properly

several games froze during bonus

the bonus with real money remained in the games

mixes my bonuses with the latest bonuses

so if I deposit a new bonus he not delete the last bonus.and mixes it with the new bonus. and if, for example, there is a 30x bet

and for the latest bonus I have to play the old one with my finger and so there will be a 60x or 80x requirement

but I think she fixed this about 2 weeks ago because the casino moved to Immeriom1

last time she mixed up my bonus at ybets casino with immerion

also the payments are late, this has happened several times

games freeze and lag

immerion was a good casino. back in August. but he lost the license,,,

and now total unfair, and trolling me, does not comply with requests at all. and always refers to answering by email

I have several emails that he never answered

I have every reason to take this step

if you had taken my request seriously earlier.then this would not be the case now

I joined the Immerion chat today. and I tried to convey a message to management i send him the pictures

videos.

and I said that I made a report in the guru. and also to the authority and he close my account now

I've been begging her since September

I would like to get my payments back, the last 18 payments 1500 dollars

I almost had a fight with the casino many times. to close my account.if necessary, I will send several conversations

Thank you for your reply, noni0706. I see that you are frustrated, but I am afraid I don't have good news. I regret to inform you that requesting account closure due to any of the listed reasons does not constitute valid grounds for refunds or penalizing the casino. Although I sympathize with your situation, players' accounts can be kept open or reopened anytime if players don't request self-exclusion due to a gambling problem, which clearly, is not the case here. While we appreciate any casino that closes accounts if players ask for it, we are not in a position to request a refund if the account wasn't closed immediately.

Since it seems you now do not have access to your account anymore and you never requested account closure due to gambling addiction, we cannot assist you further.

Due to the aforementioned reasons, this complaint will now be closed. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.