HomeComplaintsIceCasino - The player struggles to close his account.

IceCasino - The player struggles to close his account.

Amount: 100 R$

IceCasino
Safety Index:Very high
Submitted: 28 Jan 2023 | Case closed : 12 Feb 2023
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 year ago

The player struggles to close his account for unknown reason. The complaint was closed as the player stopped responding.

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1 year ago
Translation

I have already tried in several ways to delete my account at this Casino by trying several times to receive it and it always confuses people. I ask you to help me make this high deletion forever from this Casino

Automatic translation:
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1 year ago

Dear maauriantonio400,

Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with IceCasino. I’m afraid, I will need more information regarding your problem. Please could you elaborate? Why are you trying to close your account? Do you have any gambling issues or addiction? I will be waiting for your reply patiently.

Best regards,

Nick

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1 year ago

Hello, the account was blocked.


Kind regards

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1 year ago

Dear maauriantonio400,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 year ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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