The player's withdrawal is delayed for a day. The complaint was resolved as the player received his money.
IceCasino - The player's withdrawal is delayed.
Amount: 6,500 zł
IceCasino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
Public
Public
1 year ago
Waiting for payout 6500 pln.. i have pass KYC verification and submit my withdrawal by yesterday
Public
Public
1 year ago
Hello tyanreneco,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with IceCasino. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when is your account fully verified? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?
Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.
Looking forward to your answer.
Regards,
Nick
Public
Public
1 year ago
Hi nick…
My account was verified on January 10... I didn't claim a bonus, I reduced my total withdrawal request from 6500 pln to 6000 pln…
The last time I tried to talk to customer service was yesterday and they said I could only wait, because there was nothing that could speed up the withdrawal process
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