The player's deposit did not arrive for unknown reason. The complaint was closed as the player stopped responding.
IceCasino - The player's deposit did not arrive.
Amount: €40
IceCasino
Safety Index:Very highSafety Index
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9.8
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 year ago
Public
Public
1 year ago
Translation
After a deposit of 40€ via Giropay, the amount was not credited to my account afterwards.
I contacted the chat a day later and sent you a screenshot of the transaction from my online banking. Also, the employee asked for a screenshot of my transactions on the bank account. On this I censored amounts and private information such as customer numbers (etc..) for private transactions that were shown on the screenshot. Also, I censored my account balance.
According to support this is not sufficient and ALL information must be visible on this screenshot. Otherwise they can't help me.
I can't be having to provide such private information just to get my money.
Automatic translation:
Public
Public
1 year ago
Dear Mercury,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.
If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.
I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.
Best regards,
Nick
