The player complains about casino advertising even after blocking the sender's number. The complaint was resolved as the casino stopped sending advertisements to the player.
IceCasino - The player complains about casino advertising.
Amount: ??
IceCasino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
Public
Public
1 year ago
Translation
Hello dear Casino Guru team. So far I haven't had any problems with the Ice Casino. Only the marketing is quite bold and certainly not legal. Every two or three days there is an advertising WhatsApp, which is already forbidden in principle. However, the following is absolutely brazen: if you block the number, the next time the advertising comes simply from another number. They all seem to be private WhatsApp accounts that are either paid for or fake. This practice must be stopped immediately.
Automatic translation:
Public
Public
1 year ago
Hello Denny,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with IceCasino. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when is this issue ongoing? What kind of advertisement is the casino sending? Did you try to contact directly the casino to ask them to stop with the spam?
Looking forward to your answer.
Regards,
Nick
Public
Public
1 year ago
Hello Denny,
We haven't hear from you in a while. Please note that the complaint will be rejected if we won't get any respond within the next 7 days.
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