The player from Germany has tried to withdraw his winnings, but requests have been rejected. Unfortunately, the player lost his balance before we could help, therefore we were forced to reject this complaint.
IceCasino - Player's withdrawals are being rejected.
Amount: €300
IceCasino
Safety Index:Very highSafety Index
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9.8
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Case closed
Our verdict
Other
REJECTED
Case summary
2 years ago
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2 years ago
Translation
Payouts keep getting canceled for whatever reason. The fact is they don't want to pay.
Automatic translation:
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2 years ago
Hello Mario,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Have you made any successful withdrawals before? How many times has your withdrawal request been rejected so far?
Have you tried contacting the casino regarding this issue? Please, forward any relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here.
I hope, we will help you to resolve this issue as soon as possible. Looking forward to hearing from you.
Best regards,
Kristina
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2 years ago
Translation
Hello, rejected 5 times so far. Contact was made but kept making excuses as to why it was turned down. I didn't lose my commission, I'm supposed to have canceled 3 times myself, why should I do that? Programming trap installed: If you want to remove the payout page, the payout will be cancelled.
Automatic translation:
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2 years ago
Translation
Hello Kristina, I have now gambled away the 300 EUR because the casino will never pay out anyway. The casino now wanted a verification from me. But that doesn't work anyway. Please warn all other players about this casino. These are definitely scammers. Thank you for everything. case closed.
Automatic translation:
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2 years ago
Thank you for your reply, huenera. Sadly, since you have played/lost your winnings we are not able to proceed with this complaint.
Unfortunately, after gathering all the necessary information we are forced to reject this complaint. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.
