The player from Germany had requested a withdrawal prior to submitting this complaint. Unfortunately, his winnings hadn't been received yet. The Complaints Team had advised the player to wait for at least 14 days after requesting the withdrawal before submitting a complaint, as delays could occur due to KYC verification or high volume of withdrawal requests. The casino had asked the player to notify their support about the issue. However, despite several attempts to communicate with the player and an extension of the complaint resolution timeframe, the player failed to respond. Consequently, we were unable to investigate further and the complaint was rejected.
IceCasino - Player’s withdrawal has been delayed.
Amount: €500
IceCasino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
11 months ago
Public
Public
1 year ago
Translation
Good day dear team,
I am facing a problem that is very new to me and rather unusual.
On 22.10, I requested a withdrawal of 500 Euros, which was approved on 24.10. Since then, I've been waiting for my money. I'm not receiving any information on why my money has not been received yet. I keep getting the same responses. In my experience, the money arrived the very next day, regardless of the amount.
I need this money as it belongs to me.
Can you assist me in successfully acquiring this money?
I'm losing my patience here. Best regards,
Automatic translation:
Public
Public
1 year ago
Dear siggi,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
Public
Public
1 year ago
Translation
I did, now I'm waiting again for days! As soon as my money is there, I will not be able to recommend Ice Casino!
Automatic translation:
Public
Public
1 year ago
Translation
I WANT MY MONEY YOU BOTTOMLESS CRIMINALS!!!!!!
IS MY CASE SOMETHING THAT IT TAKES US$ DAYS TO DO ANYTHING AT ALL?
Automatic translation:
