The player has deposited money into his account, but the funds seem to be lost. The player later confirmed that the deposit was processed successfully, therefore we marked the complaint as resolved.
IceCasino - Player’s deposit has never been credited to his account.
Amount: €50
IceCasino
Safety Index:Very highSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
9.8
IceCasino has a Safety Index of 9.8, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
Public
Public
1 year ago
Translation
I signed up to ICE Casino because of the good rating of ICE Casino on this website.
I have already had experiences with other casinos and the rating of ICE Casino sounded good at first.
More than a day ago I made a deposit of €50 including a bonus via bank transfer.
The money, of course, disappeared directly from my account.
This method was always within minutes at all other casinos until the money was in the casino account.
At ICE Casino there is no sign of it yet and the chat is asking me for patience all the time.
After reading the other experiences, I'm really worried if I'll ever get the money...
So far not a good experience with ICE Casino
Automatic translation:
Public
Public
1 year ago
Dear Markizz,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.
I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.
Best regards,
Kristina
Public
Public
1 year ago
Translation
The money has now arrived in my account.
I hereby withdraw my complaint.
Thanks
Automatic translation:
Public
Public
1 year ago
Dear Markizz,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina
Casino.Guru
