HomeComplaintsIceCasino - Player’s deposit has never been credited to his account.

IceCasino - Player’s deposit has never been credited to his account.

Amount: €10

IceCasino
Safety Index:Very high
Submitted: 29 Sep 2022 | Case closed : 19 Oct 2022
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

2 years ago

The player has deposited money into his account, but the funds seem to be lost. The complaint was rejected because the player didn't respond to our messages and questions.

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2 years ago
Translation

I made a deposit Saturday at 00:24 and it still hasn't entered me nor returned it.

And nobody solves my problem.

I've been on this for 5 days and so far I haven't been told anything.

Automatic translation:
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2 years ago

Dear Fabio199010,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Kristina

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2 years ago
Translation

Then

But I sent the receipt and everything.

And nobody helps me.

Both on the part of the casino and on the part of the receiver.

Automatic translation:
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2 years ago

Thank you for your reply, Fabio199010. Do I understand correctly that you have contacted the payment provider? Please forward any communication between you and the payment provider together with the deposit receipt to kristina.s@casino.guru. Thank you in advance.

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2 years ago

Dear Fabio199010,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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2 years ago

Unfortunately, we’re forced to close this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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