The player has deposited money into his account, but the funds seem to be lost. The complaint was rejected because the player didn't respond to our messages and questions.
I made a deposit Saturday at 00:24 and it still hasn't entered me nor returned it.
And nobody solves my problem.
I've been on this for 5 days and so far I haven't been told anything.
Dear Fabio199010,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.
I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.
Best regards,
Kristina
Then
But I sent the receipt and everything.
And nobody helps me.
Both on the part of the casino and on the part of the receiver.
Thank you for your reply, Fabio199010. Do I understand correctly that you have contacted the payment provider? Please forward any communication between you and the payment provider together with the deposit receipt to kristina.s@casino.guru. Thank you in advance.