The player from Brazil requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The player later confirmed that the issue was successfully resolved.
IceCasino - Player claims that payment has been delayed.
Amount: 950 R$
IceCasino
Safety Index:Very highSafety Index
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9.8
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
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1 year ago
Translation
I'm trying to make a withdrawal of 950 reais and I'm not succeeding, I've tried another one and nothing to withdraw the money I've been trying for 15 days and nothing arrives on the day I receive it, they cancel the transfer for no reason because the documentation is already ok
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1 year ago
Dear rafamarley,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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1 year ago
Translation
Good afternoon I'm contacting icecasino and no response I think they're dragging me down and won't pay my money they just ask to wait and no concrete answer about the withdrawal
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1 year ago
Translation
Good afternoon, I already made another order and nothing was in the process of withdrawal in the status of processing and now it has returned to incomplete
Take a look please
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1 year ago
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The withdrawal request has already been made again. and nothing yet, your support just tells you to wait, but it doesn't solve it.
ece43820-ad20-42a8-8378-e0d6d180b1a0 I did this on 01/22/2013 and it was rejected right after I did this
4b94410e-9347-43c8-907a-213ae09c27f9 this one is overdue again I'm waiting not to mention the previous attempts I've been making
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1 year ago
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Good morning again the withdrawal was rejected I just requested new withdrawals they are stalling me to pay I can't receive the money help me GURU DO CASINO it's been several attempts and nothing it's been 23 days that I'm trying to withdraw this money and nothing 
for the love of God I was counting on that money then contact the support and they say (you need to wait 2 days your request was made today) wow, it's very dirty what they are doing with the customer they are making me a clown playing with the my face.
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1 year ago
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ICECASINO claims that a withdrawal of less than 500 euros or equivalent in local currency is withdrawn and in 5 minutes 12 hours or 2 days almost 20 days have passed and nothing. My balance is less than 500 euros and I can't withdraw
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1 year ago
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Good afternoon, I continue to answer and without my earnings because they do not respond and also do not pay how can this happen.
It's a lack of professionalism very serious casino GURU make an intervention please they are fooling me playing with my face I don't know what else to do they just ask me to wait and nothing please help me with this situation
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1 year ago
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Good morning, updating my situation still no response from icecasino about my withdrawals that are still overdue for more than 30 hours they asked to withdraw again but they still haven't paid me
Rafael P ***
Player ID: 42***984
Edited by a Casino Guru admin
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1 year ago
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Good morning problem solved successfully thank you very much
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1 year ago
Dear rafamarley,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina
Casino.Guru
