The player from Peru has requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.
IceCasino - Player believes that their withdrawal has been delayed.
Amount: 400 S/.
IceCasino
Safety Index:Very highSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
9.8
IceCasino has a Safety Index of 9.8, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
Public
Public
2 years ago
Translation
I have had a pending withdrawal for 5 days and basically they always tell me the same thing, that my withdrawal is in queue and that I must perform my KYC verification to speed up the time, I did it at no time they register me, nor do I see progress at all, nor do I they give a referential time, I have made my withdrawal request again with the Skrill platform to make the withdrawal more agile but they still do not tell me anything, I have seen the reviews of the casino and I am worried that they will not give me the money, I understand that It may take longer than usual, but having seen all the reviews, I was alerted, please casino guru help me solve the problem that apparently only mediators pay attention to those at the casino.
Automatic translation:
Public
Public
2 years ago
Dear rafaelshps,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
Public
Public
2 years ago
Hello,
According to our records, the player successfully received all the winnings.
Kindly confirm.
Thank you in advance!
Public
Public
2 years ago
Translation
thank you very much, it processed successfully, ice casino you guys are howling at your customers when they take so long to make withdrawals, if you processed them faster and did not give the feeling that it is a scam they would win much more with your casino, the base of this business is trust, I really like this casino but I'm afraid the same thing will happen to me again, a taste for everything
Automatic translation:
Public
Public
2 years ago
Awesome news, rafaelshps. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
