IceBet Casino - Player’s withdrawal is delayed.

The casino is not paying my money. I made a withdrawal on 22.1.2024.

Dear jonitarkiainen4,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Hey! I have done successful withdrawals in the past. What kind of confirmation do you want that I have confirmed this confirmation? I have done it during the first discharge. I collected my winnings with an active bonus but rolled my money as required.

Thank you for your reply, jonitarkiainen4. When did you make the last successful withdrawal and how many days did it take to be processed?

Could you please advise us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please post a screenshot of your withdrawal history here in this thread.

the last successful withdrawal was made on 11.12.2023 and I received the money in my account on 13.12.2023.

Have you tried contacting the casino regarding this issue? Please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.

Hi, that's the latest conversation with Casino

Thank you very much, jonitarkiainen4, for your cooperation. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello there,

Thank you jonitarkiainen4 for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask IceBet Casino for their help in resolving this complaint. We would like to know what is the issue with the withdrawal and what can we do to help the player receive their winnings.

Thank you!

Thank you! I'll wait for the money to arrive in my account

Thank you very much for the update IceBet Casino representative.

Dear jonitarkiainen4, we will keep this complaint open until you confirm your withdrawal has been successful. Please keep me informed about any further developments.

Dear jonitarkiainen4,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I have received part of the money but I am still waiting to receive the rest. (missing 844 euros)

Thank you for the update, I will set a longer timer so let us know once you receive the rest of the funds. Thank you in advance!

Dear jonitarkiainen4,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.