Home Complaints IceBet Casino - Player’s winnings haven’t been received yet.

IceBet Casino - Player’s winnings haven’t been received yet.

Amount: €400

IceBet Casino
Very bad reputation
Submitted: 23 Nov 2022 | Resolved : 24 Nov 2022
Resolved Our verdict

Case closed

RESOLVED

Case summary

2 weeks ago

The player from Rhineland-Palatinate has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

Sensitive attachment
2 weeks ago
Translation

Hello I requested a withdrawal to my account on Monday. It has also been edited and I can no longer cancel it. However, Myfinity was always there and complete and was on the account on the same day. But now there is Noda and no complete. I'm a VIP with my own manager who doesn't give me an answer, nor does the finance department. Wrote several emails about this, no response.

Mfg Daniel N***

Edited by a Casino Guru admin
Automatic translation:
Public
2 weeks ago

Dear Niedi86,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Public
2 weeks ago
Translation

Done, just came. I put some pressure on.

Automatic translation:
Public
2 weeks ago

Dear Niedi86,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,


Kristina,

Casino.Guru

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