IceBet Casino - Player’s struggling to withdraw his winnings.

με εχουν βαλει να κάνω 3 φορες ταυτοποιηση ( και τις 3 πετυχημενη) και ολο βρισκουν δικαιολογιες για να μην με πληρωσουν....ειναι απατεωνες......τι μπορω να κανω;

Dear georgios,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Have you made any successful withdrawals before? Have you accumulated your winnings with or without an active bonus, please? Have you received any explanation from the casino regarding this situation?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

μολις μου εβαλαν το ποσο

σας ευχαριστώ πολυ

Awesome news, georgios. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.