A player from Germany is having withdrawal issues. While making a withdrawal request, he accidentally provided incorrect IBAN which led to his money being transferred to an insurance company. The casino is refusing to cooperate by providing the IBAN used for the transaction, which the insurance company requires to process the case.
IceCasino - Player struggles with incorrect IBAN issue with casino.
Amount: €750
IceCasino
Safety Index:Very highSafety Index
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Case opened
Current status
Waiting for Casino Guru to reply
1d 17h 24m 3s
Case summary
5 days ago
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1 week ago
Translation
I requested a withdrawal and probably while filling out the withdrawal application, I accidentally provided an incorrect IBAN and the money was transferred to an insurance company. For the past 3 weeks, I have been pleading and almost begging them to provide me with the IBAN they used for the transfer. I've contacted the insurance company and they require the casino's IBAN from which the withdrawal was made. Without the correct IBAN, the insurance company won't process my case. But the casino is refusing to cooperate.
Automatic translation:
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1 week ago
Hello Alikassem85,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with ICE36 Casino DE. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and if yes, since when exactly? Did you have to enter the IBAN manually? When was the last time you spoke to the casino and what was it about?
Please note that if you did make the mistake, the casino is not responsible for the funds being send to a different bank account.
Looking forward to your answer.
Regards,
Nick
Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.
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1 week ago
Translation
Unfortunately, it is a misunderstanding. It is the wrong casino.
It's about icecasino.com and not ice36.
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5 days ago
Hello Alikassem85,
The casino can be changed anytime. Please answer to all my previously asked questions.
Casino Guru is examining the case
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