Dear Andersson209,
I contacted the casino, and the only information I received was that they should have been in contact with you, they clarified the situation with you, and that in case I need any further help, I should contact them via their live chat or email again...
Unfortunately, since we have not received any relevant response from the casino regarding the issue and the casino's customer support obviously did not help you with that at all either, after reviewing all the gathered details, we consider the casino's approach and generally applying rules like the above-mentioned one strictly unfair. Therefore, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’, which will influence the casino’s rating in a negative way.
As for your question - since the casino does not own any valid gaming license, it is not regulated by any gaming authority, there is likely nothing else you could do. A lawyer would likely cost you a lot of time and much more money than you dispute, so it is not a solution. On the other side, the decrease in the casino's rating due to unresolved complaints could change its approach in the future. So, I would say that the only way how to get your disputed (confiscated) funds back is to wait until the casino reconsiders its rules and approach, and its decision regarding your winnings confiscation.
In case of any questions, do not hesitate to contact me at branislav.b@casino.guru.
I wish I could be of more help. I sincerely hope you will not come across a problem like this again.
The casino can reopen this complaint anytime.
Best regards,
Branislav, Casino.Guru
Dear Andersson209,
I contacted the casino, and the only information I received was that they should have been in contact with you, they clarified the situation with you, and that in case I need any further help, I should contact them via their live chat or email again...
Unfortunately, since we have not received any relevant response from the casino regarding the issue and the casino's customer support obviously did not help you with that at all either, after reviewing all the gathered details, we consider the casino's approach and generally applying rules like the above-mentioned one strictly unfair. Therefore, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’, which will influence the casino’s rating in a negative way.
As for your question - since the casino does not own any valid gaming license, it is not regulated by any gaming authority, there is likely nothing else you could do. A lawyer would likely cost you a lot of time and much more money than you dispute, so it is not a solution. On the other side, the decrease in the casino's rating due to unresolved complaints could change its approach in the future. So, I would say that the only way how to get your disputed (confiscated) funds back is to wait until the casino reconsiders its rules and approach, and its decision regarding your winnings confiscation.
In case of any questions, do not hesitate to contact me at branislav.b@casino.guru.
I wish I could be of more help. I sincerely hope you will not come across a problem like this again.
The casino can reopen this complaint anytime.
Best regards,
Branislav, Casino.Guru