Hypersino Casino - The player's withdrawal is delayed.

Would make a withdrawal, sent in all the information they requested if I was right and this was at the end of March, have tried to email them but without response, after that nothing has happened .....

Hello racinglenny1,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Hypersino Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hi Nick yes my account is verified, and no I have not used any bonus ever

when I talked to the last time they were well in the middle of April, since these I have not heard a peep from them .... 😤 .... they do not seem very serious, they could answer if something is missing then .... ..

Regards Lennart

Thank you racinglenny1 for all the information. I will now forward your complaint to my colleague Branislav who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello, racinglenny1,

I am sorry to hear that your withdrawal has been delayed. I will contact the casino and try my best to resolve the issue as soon as possible. Now I would like to invite Hypersino Casino's representative to join this conversation and participate in the resolution of this complaint.

Dear Hypersino Casino,

Could you please state the reason why the player's withdrawal has not been completely processed yet, and what is the estimated time frame for processing the payment?

Thank you in advance for providing the information.

Greetings,

I was provided with the following information by the casino's Customer Support representative, Paul:

"I've looked into the case and can see that the player never forwarded us a full KYC report.

​We're still missing the backside of his driving license, front- and backside of his credit card ending with 5456 and a official document that isn't older than 3 months old as proof of address. The player was again reminded about this on the 21st of May.

​Could you let the player know that he can just forward those missing documents to kyc@hypersino.com and we'll process his pending withdraw request asap.

​Thank you for your cooperation & the notification."

Dear racinglenny1,

Can you please send the required documents to the above-mentioned email address, and let us know once you have any news regarding your verification/KYC and your withdrawal?

Hi Branislav would just say that they are not in a hurry with payments, got an answer on Tuesday morning that everything was ok, then they were quiet after them .... 🥴

Have a nice weekend Lennart

Hi, just wanted to say that the money finally arrived, Thank you so much for the help and have a good week ahead.....😎👍

Etc. Lennart

Great news! Thank you, racinglenny1, for confirming and for using the Casino Guru complaint resolution centre. I am very glad you have received your funds. As the issue has been successfully resolved, we will now mark your complaint as 'resolved' in our system. Although I sincerely hope it will not happen, please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.

Best regards,

Branislav, Casino.guru