The player from Germany has requested a withdrawal six weeks ago. Unfortunately, it has been pending since. We rejected the complaint because the player didn't respond to our messages and questions.
Hyperino Casino - Player’s withdrawal has been delayed.
Amount: €50
Hyperino Casino
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9.0
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
3 years ago
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3 years ago
Translation
I have both on 04/29. and on June 5, 2021 I asked for the payment of my current profit of € 50. Both times my payout was denied and I was asked to contact support. After I wrote an email in which I asked that I be given all the requirements that are necessary for a smooth payment. I got no answer.
Automatic translation:
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3 years ago
Dear Maximilian,
Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Do I understand correctly that your withdrawal has been requested initially on the 29th of April?
It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but six weeks is really a long time. Do I understand correctly that payment is still pending inside your account without being processed since your account hasn’t been verified yet? Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
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3 years ago
Translation
Moin Petronela,
The payment is "refused" every time and I cannot say to what extent my account should not be confirmed. At least as far as this confirms that payments received by Hyperino are granted without any problems. however, payouts do not. Regarding your second question: No, I didn't have a bonus but only 10 free spins after registering with Hyperino. If by active bonus you mean that I got money on El Torero because I got free spins from three bulls on a spin, then yes.
Thank you for your patience.
Max K ***
Edited by a Casino Guru admin
Automatic translation:
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3 years ago
Thank you, Maximilian, for your reply. Could you please advise if you have provided any personal documents for the account verification?
