The player from Germany has requested withdrawal a week ago. It has not been received yet. Player’s complaint has been resolved successfully.
Hyperino Casino - Player’s withdrawal has been delayed.
Amount: €1,000
Hyperino Casino
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9.0
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 years ago
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3 years ago
Translation
good evening dear guru team. I have an open payout from the provider hyperino that has been approved since January 19, 2021. also out is according to the chat. I've been waiting for the payment since January 19th, 2021. the chat keeps telling me the money is out on the said date. I should wait that will come. I like to play there, but the first payout within two days of the previous amount of 450 euros can also be used. now the amount of 1,000 euros has been going on for over a week. and nothing came on account. I ask you to help me there why they wait so long and hold me off in my opinion. I have all the chat reports that I will attach as proof that everything is fine on my part. please help me greetings gevin z ***
Edited by a Casino Guru admin
Automatic translation:
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3 years ago
Dear Gevin,
Thank you very much for submitting your complaint and forwarding all the relevant communication. I’m sorry to hear about your delayed withdrawal. Do I understand correctly that the payment has been sent but didn’t reach you yet? Which payment method you have opted for?
It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.
Looking forward to hearing from you. Thank you in advance.
Best regards,
Petronela
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3 years ago
Translation
Good day,
The withdrawal was confirmed on 1/19 and I still haven't received it.
I had paid in with paysafe and the payout was requested from a hyper bank.
The 1 payout was problem-free and the 2 payouts of 1000 euros are difficult in my opinion.
Thank you for your reply..
So should I continue to wait now?
Automatic translation:
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3 years ago
I fully understand your frustration, Gevin. I will set the timer for additional 5 days and if there’s no development by Monday, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawal. Thank you in advance for your patience.
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3 years ago
Translation
I thank you first and then remain patient for another 5 days.
Bye for now
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3 years ago
Translation
Good evening,
The money is there, thank you.
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3 years ago
Thank you very much, Gevin, for the update. Do I understand it correctly that your problem has been resolved? Do I have your permission to close this complaint or there’s anything else we could help you with? Thank you in advance for your reply.
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3 years ago
Translation
Yes exactly the problem is fixed.
You are allowed to close the complaint.
thanks
Automatic translation:
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3 years ago
As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thank you very much, Gevin, for your cooperation and confirmation and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
