The player from Germany has requested a withdrawal. Unfortunately, the payment seems to be delayed. We rejected the complaint because the player didn't respond to our messages and questions.
Hyperino Casino - Player’s withdrawal has been delayed.
Amount: €255.1
Hyperino Casino
Safety Index:Very highSafety Index
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9.0
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
3 years ago
Public
Public
3 years ago
Translation
Hello, I made 4 withdrawals at Hyperino.
I've been registered there since last year and everything went wonderfully. At the beginning of the year I had a second account which was deleted and 15 euros were immediately credited to me. Well since then I have been playing with my open account and have wanted to make 4 withdrawals, first it said I have to verify my account, I did this and it was also successfully verified.
I got emails that the payout was on the way. Then I asked in the chat whether it worked, then it said once I had to provide another bank account that I didn't have at all, then the money would be credited back to me and I should have it paid out again, but that didn't happen. So I asked again and now it was said the money had gone out yesterday. Slowly I don't know what to believe anymore.
Automatic translation:
Public
Public
3 years ago
Dear Nathalie,
Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Could you please specify how many days ago was your withdrawal requested? Do I understand correctly that your payment is still pending inside the account without being processed?
It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.
Looking forward to hearing from you. Thank you in advance.
Best regards,
Petronela
