The player from Germany has requested a partial withdrawal. Later, it was denied as the funds have been deposited from his girlfriend’s bank account. We rejected the complaint because the player didn't respond to our messages and questions.
Hyperino Casino - Player’s winnings have been confiscated.
Amount: €1,900
Hyperino Casino
Safety Index:Very highSafety Index
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9.0
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
4 years ago
Public
Public
4 years ago
Translation
Hello, I won € 2000 at Hyperino on July 5th and wanted to pay out € 1600. My account was then blocked because the deposit was from a third person. My girlfriend transferred the money to me on the site as I don't have online banking. I have sent all documents such as ID, proof of address, proof of bank account from me and my friend to hyperino. And explains why my girlfriend paid and I didn't. The answer was that the documents will be checked and as soon as the check is over they will report. That was 3 weeks ago. I received an email yesterday that my account is blocked and the payment has been refused. The € 50 that I paid in will be posted back to my friend's account. Is there still a way for me to get the money?
Automatic translation:
Public
Public
4 years ago
Dear Dominik,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked terms and conditions, and this is what I found https://www.hyperino.com/en/terms-and-conditions:
"In order to perform any transaction the gaming operator may undertake any such verification checks as may be required by ourselves or by third parties (including, but not limited to, regulatory bodies) to confirm the legal ownership and the origin of the money implicated, the identity of the applicant and to comply with the existing anti money laundering provisions."
Please understand that this rule has been breached. Some exceptions might be allowed by casinos when depositing funds with joint card, but this was not the case. I’m very sorry but we can’t help you with this query. If there is any additional information that would support this case, please do not hesitate to contact us, otherwise I will be forced to reject your complaint. Thank you for your understanding.
Best regards,
Petronela
