The player from Germany had her winnings reversed after requesting the account closure. We rejected the complaint because the player didn't respond to our messages and questions.
Hyperino Casino - Player’s winnings have been booked back.
Amount: €1,900
Hyperino Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
3 years ago
Public
Public
3 years ago
Translation
Hello, I deposited a lot and finally won € 1,900.
the money was transferred to me on 02/22/21 so it was on my account.
In retrospect, I sent an email to the casino and asked to block or delete my account because I no longer wanted to deposit.
Now it is noted on my account that the money has apparently been booked back because my account shows 00.00.
if the casino booked the money back for me, I would like to get my winnings back.
thanks in advance
Automatic translation:
Public
Public
3 years ago
Dear Djeneta,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you completed the KYC verification successfully in the past? Do I understand correctly that your winnings have been sent to your account but never reached you? Which payment method you have opted for?
Additionally, if there’s any relevant communication, please forward it to petronela.k@casino.guru.
I believe we will be able to help you to resolve this issue and receive your winnings as soon as possible. Looking forward to hearing from you.
Best regards,
Petronela
