The player from Germany made a deposit but didn’t receive a bonus. The bonus was received, therefore we closed the complaint as resolved.
Hyperino Casino - Player’s complaining about not receiving a deposit bonus.
Amount: ??
Hyperino Casino
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 years ago
Public
Public
3 years ago
Translation
I paid 15 euros today. There are the daily free spins. These free spins are not credited to me. The chat gives me tips, delete all Cockis use a different browser. I did everything. Nevertheless, they do not give me the free spins chat told me that they would hire a technician. Very strange. I have the feeling that the software is willfully set up so that my daily free spins are not activated Harald
Automatic translation:
Public
Public
3 years ago
Dear Harald,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. The casino informed you that they asked the technician to have a look at this issue, so I would recommend waiting for a little longer, because at this moment we couldn’t offer better help.
Since you’ve submitted your complaint yesterday, could you please confirm you still haven’t received your free spins?
Thank you in advance for your reply.
Best regards,
Kristina
Public
Public
3 years ago
Translation
Dear Kristina, I received a replacement bonus last night that unfortunately contained 5 spins less than the original one, but better than nothing. Thank you for your help. So the complaint is settled for me.
Thank you very much dear Kristina. Kind regards Harald
Edited
Automatic translation:
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