The player from Germany has deposited several times but didn’t receive a bonus. The player received his free spins, therefore we closed the complaint.
Hyperino Casino - Player’s complaining about not receiving a free spin bonus.
Amount: €30
Hyperino Casino
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 years ago
Public
Public
3 years ago
Translation
Dear Sir or Madam, on 07.05.2020 25 free spins were not credited to me the game called Eye of Ra for a deposit of 10 euros. I had deposited 10 euros 3 times and still I did not get the free spins. I have the support for it several times asked, but unfortunately not successful. It would be technical problems, then it is said that they will now be activated, which does not happen. Instead of 10 euros, I have now paid 30 euros, so 20 euros lost. I ask you to help me, the Hyperino now granted the free spins. Sincerely, Harald S *******
Edited by a Casino Guru admin
Automatic translation:
Public
Public
3 years ago
Dear Harald,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked the casino’s website for the bonus you were mentioning, but unfortunately, I couldn’t find it.
Is there any chance, that this bonus might be expired already? You also mentioned you contacted the support, what was their explanation? Could you forward all the relevant communication between you and the casino to kristina.s@casino.guru, or post it here?
I will be waiting for your reply patiently.
Best regards,
Kristina
Public
Public
3 years ago
Translation
Dear Kristina, I have now received the free spins, which I find wrong, that I did not get the free spins on the first deposit and neither on the second and third. but I didn't get the 20 euros that I overpaid, or I didn't get the value of the item in free spins. I think it's dubious to lure customers with free spins with a payment used and then it doesn't work, it can you also take the money from the customers. Many thanks Kristina for your help. The case is closed for me. Greetings Harald
Edited
Automatic translation:
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