The player from Germany is claiming that free spins which should be rewarded with deposit bonus have not been credited. Player’s complaint has been resolved successfully.
Hyperino Casino - Player’s complaining about not receiving free spins.
Amount: €15
Hyperino Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
4 years ago
Public
Public
4 years ago
Translation
I deposited 15 euros with Hyperino today, there are 25 free spins. These free spins are not credited to me. When asked why the free spins are not available, I have to delete all cockis or use another brouser or another computer. I did everything, only I didn't buy a new computer for the free spins, I think that's bullying.
Please check why I am being harassed at Hyperino and why Hyperino does not keep the general business connections with flimsy excuses, I ask you that Hyperino will refund my 15 Euro deposit or refund my free spins. MD Harald
Automatic translation:
Public
Public
4 years ago
Dear Harald,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have contacted live chat support and been advised to tell you, to contact them again. If you prefer to sort this issue via email here is casino email address: hallo@hyperino.com. They will try to help you to resolve this issue. If you don’t succeed, please do not hesitate to contact us again and we will intervene. Looking forward to hearing from you.
Best regards,
Petronela
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