The player from Germany had her account blocked without further explanation. We rejected the complaint as per the player's request.
Hyperino Casino - Player’s account has been disabled.
Amount: €1,950
Hyperino Casino
Safety Index:Very highSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
9.0
Hyperino Casino has a Safety Index of 9, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index
Case closed
Our verdict
Other
REJECTED
Case summary
3 years ago
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3 years ago
Translation
After my win of 650 euros, and the promise that it would be checked and transferred but never accepted, two days later I had another profit of 1400 euros which was also confirmed but not paid out! I asked the casino where my payout went? In response, they simply blocked my account 😠
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3 years ago
Dear Heike,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Was your account fully verified previously? Could you please advise how long ago you have registered your account and clarify if you have activated any promotional offer in the past? Did you receive any explanation from the casino why your account has been deactivated?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
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3 years ago
Translation
Hi! I've been registered there for over a year! Smaller contributions have already been transferred to my account by Hyperino! I didn't play with bonuses or anything! Customer service doesn't say anything about the blocking! Can't give me any information!
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3 years ago
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I also didn't accept a promotional offer! And my account has already been checked!
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3 years ago
Thank you very much, Tweedy1, for providing all the necessary information. I will now transfer your complaint to my colleague Martin who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.
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3 years ago
Hello Tweedy1!
From now on, I will try my best to help you with your issue. I would like to invite Hyperino Casino representatives to join this discussion in order to help us resolving this complaint.
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3 years ago
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Well, I'm curious to see if something will come! In any case, I thank you for the effort you put in 😊
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3 years ago
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Current status of my problem with the casino ... No response to email, account still blocked, flimsy answers in customer service!
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3 years ago
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That's Hyperino's answer! I supposedly have two accounts and the winnings are simply withheld! Never have two accounts with Hyperino! What good would that do! It's such a fool with the casino! It's just really sad! Please keep your hands off Hyperino 🙏 and for a public response from them, I will probably have to wait as long as this dubious casino still has a license! Thank you Hyperino!
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