The player from Austria is dissatisfied with the casino’s RTP (Return to Player). We’ve rejected this complaint in our system due to lack of evidence.
Hyperino Casino - Player complains that she didn’t win anything.
Amount: €1,111,111
Hyperino Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Insufficient evidence from player
REJECTED
Case summary
3 years ago
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3 years ago
Translation
So, I find the advertising very funny with the Hypermann😂, but if I deposit 1180 euros a week and not a single cent profit comes back, if somehow a free spin comes, pays ned, I would ask if this online casino is kidding , or deduction or what🤔🤔🤔🤔🖕🖕🖕 ?????
Automatic translation:
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3 years ago
Dear Katalin,
Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.
If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.
Best regards,
Petronela
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3 years ago
Dear Katalin,
We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.
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3 years ago
Translation
You have to deposit so much money that there is even a profit of 5 euros, I paid about 1200, for nothing. It's just deducted, don't leave it alone.
Edited
Automatic translation:
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3 years ago
Please understand, that it is very difficult for us to proceed with this case without supporting evidence. We would like to help you, but it’s impossible for us at this time. Please, if you come across any kind of proof, do not hesitate to contact us and we can reopen this complaint anytime.
I’m very sorry we couldn’t help you to resolve this case. I will reject this complaint now. Thank you for your understanding.
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