The player from Germany has been asked to provide proof of income and the player hesitated to do so. Player decided he didn't want to provide the required document and was no longer interested in playing in this casino, therefore we rejected this complaint.
Hyperino Casino - Player cannot make a deposit.
Amount: ??
Hyperino Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
2 years ago
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2 years ago
Translation
I've been playing for at least 1 to 3 years. I have been successfully verified for a long time. Today I deposited 3 times and wanted to deposit again but it didn't work because the site now wants to have my bank statements for 60 days to see where my money comes from is that normal? 
Automatic translation:
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2 years ago
Dear Steven,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand that the requested information is necessary for the casino to make sure that your funds have been obtained legally and you have enough funds to participate in the betting. AML (Anti-Money Laundering) Regulations for Gaming and Gambling Industry are usually set by the Licensing Authority and all the serious and licensed casinos have to comply and follow these policies.
That’s why we advise players to fully cooperate with casinos and provide all the required documents as soon as possible.
Please keep us updated and let us know if there is anything new regarding this case.
Best regards,
Kristina
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2 years ago
Translation
Thank you for your reponse. But you also have data protection somewhere. 3 months you should show your account is already naughty somewhere who cares what where I went shopping or something else ..?! So that was the last day on the site ...
Automatic translation:
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2 years ago
Steven, thank you very much for your reply. As I mentioned in my previous message, the casino can request such information to make sure your funds have been obtained legally. I understand your concerns and why you do not wish to provide this document, but I am afraid I will be forced to reject this case if you choose not to cooperate with the casino.
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2 years ago
Translation
Well thank you anyway, it's not the only casino. And among other things, the people who play with paysafe cards can be monitored exactly where the money comes from ...........
Automatic translation:
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2 years ago
Steven, is there anything else I could help you with regarding this complaint?
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2 years ago
Unfortunately, after gathering all the necessary information we are rejecting this complaint. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.
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