Hyperino Casino DE - Player’s active balance has disappeared.

This hyperino is the biggest bandit and crime casino, I paid about 10,000 euros and I didn't get 500, then during the game I deliberately log out of the account and then they just take the money ... so they are below zero, I have a lot of videos during the game, what's going on so I decided to go to a lawyer and we will see that these criminals are discovered in a hyperino casino..if necessary in Strasbourg I will go to court just to prove what kind of mafia it is

Dear elvismahmic29,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward your game history along with any relevant communication to petronela.k@casino.guru? Please confirm that you haven’t provided access to your account to anyone else. Were your winnings accumulated with or without an active bonus, please?

Looking forward to hearing from you. Thank you in advance for your understanding.

Best regards,

Petronela

Dear elvismahmic29,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.