HomeComplaintsHunt Casino - The player's withdrawal is delayed.

Hunt Casino - The player's withdrawal is delayed.

Amount: $23,693

Hunt Casino
Safety Index:Low
Submitted: 13 Apr 2023 | Resolved : 19 Apr 2023
Resolved Our verdict

Case closed

RESOLVED

Case summary

1 year ago

The player's withdrawal is delayed for over 2 weeks. The complaint was resolved as the player received his money.

Public
Public
1 year ago

Hello.


My name is Hachimura.


I am having trouble with a casino called betrnk.


betrnk.com


User ID 11619640


Terms of use are not violated.


I did not use any bonuses.


I played with the money I deposited.


Deposited $9800 and have been refused 23693 withdrawals.


KYC verification has been completed.


I made my first withdrawal request on March 29.


As of April 12, I still have not received my withdrawal.


When I contact email support, I am told that they are still checking play records.


The same response was given on March 31, April 5, and April 10.



This casino states in their ads that they offer speedy withdrawals.


But in reality, they do not withdraw money even after a long time.


I want to withdraw my account balance, $23693.


Can you please help me?


Thank you very much.

Public
Public
1 year ago

Hello bluezzzz,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Betrnk Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account fully verified? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Public
Public
1 year ago

I was able to confirm the payment successfully today. By the way, I was playing the game with real money. Thanks to this window, I was able to respond without rushing. thank you very much.

Public
Public
1 year ago

Hello bluezzzz,

Do I understand it correctly that your issue has been now resolved?

Public
Public
1 year ago
Translation

thank you. Problem solved.

Automatic translation:
Public
Public
1 year ago

Thank you bluezzzz for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you out.

Regards,

Nick

Edited by a Casino Guru admin
Forum_alt
Join the discussion on our Forum and meet casino players from all over the world
scamalert_1_alt
Casino Guru employees will never ask for your password or seek access to your casino or bank account.
Follow us on social media – Daily posts, no deposit bonuses, new slots, and more
Subscribe to our newsletter for newest no deposit bonuses, new slots, and other news