Hunt Casino - Player's withdrawal request is delayed.

I played the slot machines using real money.

I played various games and ended up with €4443, including some BUY features.

On 9/6, I requested a withdrawal, but the funds have still not been credited to my account.

The casino advertises the fastest withdrawals in the industry, but that promise has not been kept.

The casino has refused to process the withdrawal, citing a security check.

I've asked the chat support multiple times about when the security check will be completed, but they always say they don't know, and I'm worried that the withdrawal might never be processed.

Previously, I deposited €5000 at this casino and ended up increasing it to around €15000 by playing various games, but I eventually lost it all and went down to zero.

Because of this experience, I've been more conscious about withdrawing my winnings.

It's disappointing that they are willing to accept deposits but don't honor their withdrawal promises.

I have contacted support once a week, but I always get the same response, so I'm feeling anxious and decided to consult here.

In addition to the attached conversations with support, I have saved other interactions with them as well.

I would appreciate your help.

Thank you.

Dear minminzemi,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Have you made any successful withdrawals before?
• What payment method did you use for your withdrawal?
• Could you please confirm that you have passed the KYC verification?
• Could you please share your communication with the casino regarding the withdrawal? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Dominika

Have you ever been successful in making a withdrawal?

→ Yes, I was able to withdraw money normally up until now.

What payment method did you use to withdraw?

→ It is a virtual currency.

Can you please confirm that you have passed KYC verification?

→It's been over a year since I registered, so I think the initial verification has been completed.

→I have made deposits and withdrawals many times over the course of a year.

Could you please share your conversation with the casino regarding the withdrawal? Please send me an email or chat transcript to my email address. , or post a screenshot here.

→ The most recent exchange is below. Since it is a casino that boasts the fastest withdrawals, withdrawals usually take less than a day. So I have been asking support for the same confirmation since it was delayed for a few days, but I have always received the same response and nothing has changed.

I will add more information.

I received a call from the casino today saying that the security check had been completed and there were no problems.

However, due to technical issues it is currently difficult to withdraw funds in virtual currency (the deposit was made in virtual currency, so the withdrawal was also made in virtual currency), so I was told to choose between withdrawing funds using another method (such as VEGA Wallet) or waiting until the technical issues were resolved.

If the withdrawal is guaranteed, you can wait a little while.

I would like to withdraw the money in virtual currency, so I will wait for a while. (If the problem persists, I will consider withdrawing the money using VEGA Wallet or other methods.)

The casino has taken a different action than usual, and we have confirmed your intention to withdraw your funds, so would you please close this complaint for now?

If the problem reoccurs after this, such as not being able to withdraw funds, I would like to consult with you again.

Thank you for your cooperation this time.

We’ve rejected this complaint as per the player’s explicit request. We are sorry we could not be of more help on this occasion. Please do not hesitate to contact us in the future if you run into issues with this or any other casino. We are here to help.