Hunt Casino - Player's withdrawal is delayed without clear reason.

On July 1st, I deposited $5,000 into this casino site.

I successfully cashed out a total of $46,831 and on July 14th, I requested a withdrawal of $10,000.

Approximately 40 days have passed since the initial withdrawal request, and the support team manually canceled the withdrawal.

After I noticed this, I reapplied for the withdrawal, and the first withdrawal was processed on August 27th. The amount was around $5,500.

I submitted my second withdrawal request on August 29th, but as of October 30th, the withdrawal has not been processed.

Despite multiple inquiries to support, all I'm told is about a security check.

The investigation according to the terms and conditions 4-8 was completed between July 14th and August 27th, and $5,500 was withdrawn. Yet, the casino insists that the terms and conditions 4-8 are being reapplied and claims they have the right to withhold the withdrawal.

Since July 14th, I have not played on this site. I've only accessed it to make withdrawal requests and inquiries.

There’s no legitimate reason to investigate according to terms and conditions 4-8, yet they are endlessly delaying the withdrawal.

For a total of 106 days since July 14th, they have been limiting my withdrawal under the guise of investigation.

I ask for your assistance in ensuring the withdrawal is processed.

Dear sugi1024,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

Did you play any casino games or place bets on sports?

Could you please confirm that you have passed the KYC verification?

Did you accumulate your winnings with or without an active bonus?

Could you please share your communication with the casino regarding the withdrawal? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Dominika

Did you play casino games or bet on sports?

I was playing slot games

Can you please confirm that you have passed KYC verification?

I passed KYC in July.

Have you won any money with or without an active bonus?

I won with my first deposit bonus

Of that, only about $5,500 was withdrawn.