Hugewin Casino - Player's Bitcoin deposit not credited to their account.

I deposited $100 via Bitcoin earlier this week and when I checked back 24 hours later my account was not credited for it. I looked up the payment and confirmed it was sent and gave the casino rep all the info to locate and apply to my account. After disappearing for about 5-10 minutes the rep came back and stated that the payment was not sent to one of their account. How could this be I stated. I used the QR Code they provided...I did not copy and paste, I did not enter it manually. There was no room for error. Then they tried to tell me that they don't give qr codes for deposits. Which I thought was pretty strange considering literally every casino that processes bitcoin uses QR CODES. So, if this person doesn't know, how am I supposed to trust anything they say. I don't care if the account exists on their end, they provided the account to send it to and I sent it. Any legitimate business would cover their responsibility in this situation and credit my account. But not this casino as they are not respectable.

part of my conversation -

"When I spoke to Harry, he tried to say the account I sent it to was not one of yours. But I'm sorry, that's not acceptable because i used the QR Code you gave me. I didn't copy and paste or type anything. So there's no room for error. If the account I sent it to was wrong then the qrcode was wrong...neither of which are my fault"

Kate - 17:55

i get it but we dont give any qr code...

Kate - 17:56

the only way to deposit is in our website and still there is not QR

ME - 17:56

"have you ever used your own website"

[shows here the screen shot of the qr code from their website]

Dear rboyce212,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Nick

Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.

Thanks. I contacted the payment provider and they told me that once the funds are sent they are irreversible.

Dear rboyce212,

Did you receive any kind of payment confirmation from the provider? Did you forward it to the casino?