House of Spades Casino - Player is experiencing difficulties participating in a tournament.

House of Spades offers a promotion called House tour. In this kamanja, the player has to do different tasks, and when the tasks are completed, he gets a reward.

I'm going to the third challenge room, from this room I have one challenge to complete and should participate in the tournament. The problem with this tournament entry is that I don't know what amount to play the tournament game with or what else I need to do to complete the challenge. I have tried to participate in the tournament several times, made a small deposit for it and played a reasonable amount of money in the game that is part of the tournament. I have seen my ranking, so I guess I was able to participate in the tournament. So my problem is that I don't know how to complete the challenge, that is, what must be done to complete the participation in the tournament.

I have been in contact with Casino's support several times about the subject, but they haven't been able to answer. It has only been promised each time to get in touch later by email, but I have never received such a contact. So it's been several months now.

Dear tatta12,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with House of Spades Casino.

Could you please explain if the issue is in any way related to any gambling activity in the casino?

Please share any supporting evidence of the issue here or alternatively send it to my email at tomas@casino.guru

Please understand that without any evidence we cannot confront the casino nor penalize them in any way.

Looking forward to your reply.

Best regards,

Tomas

Hey,

So it's generally the site's casino tournaments, so you participate in them by betting on certain games. The criteria can be, for example, the amount invested or the profit, as far as I understand, on the site in question, most of the winnings of the casino tournament are distributed specifically based on how much the player has invested in the game.

Participating in the tournament is therefore one of the criteria in the House Tour campaign, when the player has completed all the challenges in the room, he receives a cash prize and gets to the next room. Participating in the tournament is the last challenge for me. This is a campaign offered by the casino, so I assume that I can participate in it. I would like to know if I have somehow been blocked out of this campaign, or why I have not been able to complete the tournament task. So I've been able to participate in the tournament, but for some reason I haven't been able to complete it in the House Tour campaigner.

Dear tatta12,

I am afraid we will need relevant communication from the casino in order to figure out if the problem is something we can assist you with.

Please understand loyalty features such as this are entirely under the authority of the casino and we cannot ask them to make any part of it available to you. We also cannot punish them if they fail to assist you with it.

My email is tomas@casino.guru

I'll await your reply.

Dear tatta12,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.