House Of Pokies Casino - Player’s having difficulties withdrawing his winnings.

I’ve tried contact house pokies a few times to no avail regarding withdrawal of my winnings

no contact as been made with me I’ve sent all requested documents and still haven’t heard back from house of pokies I think this site is a SCAM!!!!!!!!! Would Advise no one to use this SITE

they are SCAMMERS😡😡🤬

Dear Kevin,

Thank you very much for submitting your complaint. I’m very sorry to hear about your problem. We will contact the casino and ask for their cooperation in resolving your problem, but, before we do so, please could you confirm that this was your first attempt for a withdrawal? When did you send documents to verify your account? It can take a few days to collect and process all the required documents in order to fully verify your account.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

It was my second

It was my second attempt to withdraw but no response

Kevin, thank you very much for your reply. I will now transfer your complaint to my colleague Juli who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Kevin,

We will contact the casino and ask them to shed some light on this matter, but, before we do that, could you please confirm, that you have passed the KYC (verification) process successfully? If you received any confirmation email from the casino, please forward it to yuliia.k@guruadmins.com (together with any other relevant communication).

I hope I will be able to help you resolve this issue as soon as possible. Thank you very much for your reply.

Best regards,

Juli

Dear Kevin,

We are extending the timer by 7 days. Please, be aware that in case you fail to reply and provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this complaint because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.