The player's withdrawal is delayed for 3 days. The complaint was rejected as the player stopped responding.
Hot.Bet Casino - The player's withdrawal is delayed.
Amount: €2,469
Hot.Bet Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
0.9
Hot.Bet Casino has a Safety Index of 0.9, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Translation
Hello,
Unfortunately, the casino does not adhere to its own terms and conditions. My payout has now been open for 3 days. Verification was completed even before request.
What can I do?
Automatic translation:
Public
Public
2 years ago
Hello rp2511,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Hot.Bet Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when exactly is your account fully verified? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?
Please note that we recommend to wait at least 14 days for the withdrawal to be processed specially if it's your first ever request in the casino.
Looking forward to your answer.
Regards,
Nick
Public
Public
2 years ago
Translation
Hi,
verification was completed Friday afternoon. Shortly thereafter, I submitted the withdrawal request.
It is only real money bets without the use of a bonus.
To be honest, I don't want to wait 14 days, because the terms and conditions stipulate a maximum period of 48 hours! I've played a lot at other casinos and never had the problem that it was so delayed.
I only contacted the casino today in live chat and asked for a clear statement as to what the current situation was. Unfortunately, you always only get standard messages that it will be processed as soon as possible and such.
It would be good if someone could help me here, since it's not exactly a small amount of money and I won't be patient for 2 weeks.
thank you very much
Automatic translation:
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Public
2 years ago
Translation
There is an answer to further questions
High traffic, sometimes technical problems and other things.
I beg for quick help!
Automatic translation:
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2 years ago
Translation
Now I've also been told that the weekend doesn't count. The colleagues before always said every day.
I just do not get any further…
Automatic translation:
Public
Public
2 years ago
Dear rp2511,
Unfortunately there is no way to make the process faster. You will really need to wait that 14 days period beginning from the time of the request.
