Hot.Bet Casino - Player complains that he didn’t win anything.

Das ist das größte Betrug Casino wo ich im meinen Leben gesehen habe, weder Sportwetten ,noch Casino, kein Spaß ,kein Spaß ,nur schlucken ,bei soviel Verluste kein gewinn nicht mal Spaß ,schämen muss man sich solche Menschen auszunutzen.Ich werde es in öffentkichen bereich bewerten ,so das nicht alle in den topf so landen wie ich und andere.

Dear ziko00777,

Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing or your assumptions. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.

If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.

Best regards,

Kristina

Dear ziko00777,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

Dear ziko00777, 

Can you please provide more information about the issue that you have?  

We would be more than happy to assist you with any inquiries that you might have. 

Kind Regards, 

Hot.Bet Casino Team 

Dear ziko00777,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

Unfortunately, we’re forced to close this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.