The player from Austria was upset because after sending a dispute resolution message to Hornetbet, he hadn't received any acknowledgment or other information despite multiple requests. He believed he was being deliberately ignored. The player planned to sue the online casino for his losses, claiming that Hornetbet was operating without a valid gambling license in Austria. However, we informed him that we did not handle complaints related to licensing regulations and policies. As a result, we could not assist him and had to reject his complaint. We advised him to only play in casinos licensed in Austria in the future.
Hornetbet Casino - Player is ignored by the online casino.
Amount: €4,400
Hornetbet Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
2 weeks ago
Public
Public
3 weeks ago
Translation
I have sent a dispute resolution message to complaints@hornetbet.com and despite repeated requests (also sent concurrently to info@hornetbet.com), I have received NO response - not even an acknowledgment of receipt or any other information!
In short, I am being deliberately ignored!
Automatic translation:
Public
Public
2 weeks ago
Dear Justice,
Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with Hornetbet Casino. I’m afraid I will need more information regarding your problem. Please could you elaborate on what you are complaining about so that we can assist you?
I will be waiting for your reply patiently.
Best regards,
Veronika
Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.
Public
Public
2 weeks ago
Translation
Hello Veronika,
thank you for the fast feedback.
The complaint is a request as to whether the casino wants to resolve the matter out of court or prefers to proceed to court, as I will sue for my losses suffered, as Hornetbet has been proven not to have a gambling license for Austria and is therefore operating illegally (Austrian law allows me to reclaim all my losses without risk and with 100% probability of winning).
Only when I know whether the complaint is being processed at all or whether I am being demonstrably ignored can I take further steps.
If a lawsuit is filed, the casino will incur much higher costs, but that is not my problem!
That is why I only ask for feedback as to whether the complaint has been ignored or is still being processed!
If it has been ignored, a short message or sentence from the department is enough and the matter will take its course!
Thank you very much, Veronica!
Best regards
Justice
Automatic translation:
Public
Public
2 weeks ago
Thank you for the clarification. Unfortunately, we at Casino Guru don’t deal with complaints related to licensing regulations and policies. I understand your point, but, sadly, we’re not in a position to help you. We are an independent online casino database that acts as a mediator in resolving players’ disputes. We have no authority to enforce the legality of rules.
Unfortunately, in this case, we are not able to help you. I can only recommend you do better research next time and play only in the casinos licensed in Austria.
This complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.
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